The two major electric utilities in Illinois ranked at the bottom of the annual household customer satisfaction survey of large Midwest electric utilities released today by J.D. Power and Associates and in the bottom four of 14 in business customer satisfaction.
Commonwealth Edison Co. ranked worst in household satisfaction with a score of 579 on a scale of 1,000 points, and eleventh in business satisfaction with a score of 642.
Ameren Illinois, with a score of 606, was just above ComEd in the household survey and was dead last in the business category with a score of 610.