customer satisfaction en Illinois electric utilities hit bottom in satisfaction surveys <p>The two major electric utilities in Illinois ranked at the bottom of the annual <a href="">household customer satisfaction</a> survey of large Midwest electric utilities released today by J.D. Power and Associates and in the bottom four of 14 in <a href="">business customer satisfaction</a>.</p><p><a href="">Commonwealth Edison Co.</a> ranked worst in household satisfaction with a score of 579 on a scale of 1,000 points, and eleventh in business satisfaction with a score of 642.</p><p><a href="">Ameren Illinois</a>, with a score of 606, was just above ComEd in the household survey and was dead last in the business category with a score of 610.</p><p> Wed, 11 Jul 2012 16:41:51 +0000 WNIJ 14771 at