customer satisfaction http://northernpublicradio.org en Illinois electric utilities hit bottom in satisfaction surveys http://northernpublicradio.org/post/illinois-electric-utilities-hit-bottom-satisfaction-surveys <p>The two major electric utilities in Illinois ranked at the bottom of the annual <a href="http://www.jdpower.com/content/press-release/d7cFGW5/2012-electric-utility-residential-customer-satisfaction-study.htm">household customer satisfaction</a> survey of large Midwest electric utilities released today by J.D. Power and Associates and in the bottom four of 14 in <a href="http://www.jdpower.com/content/press-release/AI0SszR/2012-electric-utility-business-customer-satisfaction-study.htm">business customer satisfaction</a>.</p><p><a href="https://www.comed.com/Pages/default.aspx">Commonwealth Edison Co.</a> ranked worst in household satisfaction with a score of 579 on a scale of 1,000 points, and eleventh in business satisfaction with a score of 642.</p><p><a href="http://www.ameren.com/sites/aiu/Pages/Home.aspx">Ameren Illinois</a>, with a score of 606, was just above ComEd in the household survey and was dead last in the business category with a score of 610.</p><p> Wed, 11 Jul 2012 16:41:51 +0000 WNIJ 14771 at http://northernpublicradio.org